original publish date: 8th November, 2011
decades on …
Commentary coming soon.
transcript
On-screen table: Capability → direction required: very low → replacement; low → supervision; low/average → detailed instructions; average → defined processes; average/high → guiding principles; high → access to strategy; very high → input to strategy.
Presenter: If you've ever wondered why some people get away with not following the process, now you know.
Caption: The awkward truth about process compliance.