original publish date: 1st January, 2011
decades on …
Commentary coming soon.
transcript
Presenter: In 2011, the key focus for the company will be reconnecting with our customers.
Audience member #1: They are going to tell us what we're doing next year, right?
Audience member #2: I think they think they just did.
Caption: Knowing where you're going is only helpful if you have some idea how to get there.