original publish date: 16th March, 2010
decades on …
It’s clearer once you realise you’re not a user of the system, but rather part of the system being used.
transcript
FTE #1: I understand this new system saves us a bucket of money, but I don’t understand how they can call it a success when it significantly adds to our workload.
FTE #2: I’m sure they’ll find a way.
Caption: It’s cute when they think it matters.