original publish date: 5th December, 2012
decades on …
Commentary coming soon.
transcript
FTE #1: To clarify your requirements, what you're looking for 1s a system that initially makes sure your users have exhausted all possible alternatives to directly interacting with you, and then if they must, it should force them to provide every piece of information that's ever been required for any interaction you've ever had with anyone else, just in case it's needed?
FTE #2: Sounds perfect.
FTE #1: Rar
Caption: How all technical support systems get started.