original publish date: 4th June, 2011
decades on …
Commentary coming soon.
transcript
FTE #1: POTTER'S 8 STEPS FOR LEADING CHANGE Step 4. Communicate the vision.
FTE #2: Do you guys want to hear how we're going to deliver better customer service?
FTE #1: Don't like hearing anything in here,
Caption: 8 Oe] s) ees ie Get to them any way you can.