original publish date: 21st February, 2011
decades on …
Commentary coming soon.
transcript
FTE #1: Your process takes too long because every time you've had an issue you've added another quality check to your list.
FTE #2: We haven't missed catching a quality issue in six months.
FTE #1: You haven't delivered anything at all in nine.
Caption: Quality: aim for a constructive filter, not an impermeable gate.