original publish date: 30th July, 2010
decades on …
Commentary coming soon.
transcript
FTE #1: We're not getting on twitter.
FTE #2: I will not create a public forum for customer grievances.
FTE #1: The grievances are public whether we participate or not," "is there no way to stop them?
FTE #2: We could provide better service.
FTE #1: You're no help, I’m going to legal.
Caption: Customers are talking to each other. The end of the world is nigh.