And there I thought they were an urban legend
It’s almost like you’ve worked in IT Management! The back office? This is how half of the IT department behaves. “Let the service desk/desktop support team deal with the customer, I’ve got other stuff to do.”
Well, a lot of IT folks started in helpdesk – and they hated it, of course. THis is because many IT people got *into* IT because they are introverts and they were promised it would be a nice, high-paying career that would allow them to have career advancement without dealing with people. SO, naturally their thought has always been that the higher they are in their career, the further they are from dealing with customers; getting promoted to engineering/development/networking and THEN having to deal with customers? That’s a slap in the face – they worked HARD to not have to deal with customers.
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