title: A big surprise for the back office.
scene: presentation showinga pic of a customer.
Presenter: Some of you may go your whole career without interacting with one directly.
Audience: Wow, they look just like us.
Caption: Customers. Who knew they were real?
It’s almost like you’ve worked in IT Management! The back office? This is how half of the IT department behaves. “Let the service desk/desktop support team deal with the customer, I’ve got other stuff to do.”
And there I thought they were an urban legend
It’s almost like you’ve worked in IT Management! The back office? This is how half of the IT department behaves. “Let the service desk/desktop support team deal with the customer, I’ve got other stuff to do.”