title: You asked who? For what? How?
scene: two men talking.
Requester: “#5884 is 3 days late with my report."
Manager: “That’s strange. The request system says we’re up to date."
Requester: “I don’t have time to use your 'system’. I just emailed it to her."
Manager: “Then it’s not strange at all, and we’re still up to date."
Caption: Repeat after me 1000 times. Email is not a workflow tool. Email is not a ...