title: To catch a thief ..
scene: 'Customer' confronting the company rep.
Customer: “the Service was so poor that I’m refusing to pay."
Rep: “You are wrong. The service was provided within agreed limits."
Customer: “Hey! You can’t say I’m wrong! aren’t I the customer here?"
Rep: “Technically, no."
Caption: Customers are the ones that pay.
There’s another name for those that don’t.